Returns + Jewelry Guarantee & Customer Care
Returns Policy: All Alchemy England Products
Items purchased from an independent retailer’s shop or webstore must be returned to that same business under their own conditions for credit or a refund, (usually this will mean, if the item has not been used and is returned in new and perfect condition, including its original packaging, within 14 days of purchase and accompanied by the receipt).
For items purchased from Alchemy of England directly, please report damaged or incorrectly shipped items to our offices within 15 days of receipt.
To return an item, simply sign in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. You will then be able to select the item(s) you need to return and submit a return request.
If your return is for damaged merchandise you can select to receive a replacement item, exchange, or credit to your account. If your return is for undamaged items, you will be given a credit on your account to apply to future orders*
Return to:Alchemy of England Returns
3516 Roberts Cut Off Rd, Fort Worth, TX 76114
We will ensure to cover any shipping costs incurred if the return is as a result of our error.
Returned items will remain the responsibility of the sender until recorded as being safely received by Alchemy of England.
You will be notified via e-mail of your replacement, refund, or credit, once we've received and processed the returned item(s). If an item is reported as damaged you may be asked to use our Expedited Photo Return system. We will send instructions on how to do this once your return request is received.
If your return is required to be sent back to our warehouse (Non-Expedited Photo Returns), you should expect to receive a replacement order within 14 days. If your return requires a refund, please allow up to 21 days. In many cases these estimates will be much quicker. This time period includes the transit time for us to receive your return from the shipper (2 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request or for your replacement to be received (2 to 10 business days).
*Please note returns of undamaged or correctly shipped items, may incur a 15 – 25% restocking fee depending on the product.
Jewelry Guarantee & Customer Care
Looking After Your Alchemy
Alchemy England pewter products are each hand-made from the finest quality English Pewter, which, like silver, may naturally tarnish depending upon the conditions to which it is subjected. This may easily be polished to a brilliant, high luster, 'antiqued' patina finish with 'Silvo' polishing wad, (in an emergency, tooth powder or similar can be used). Please do not put pewter in a hot, salty dishwasher, which might seriously corrode the surface.
Alchemy’s LIFETIME Guarantee . . .
Alchemy is the best! And we guarantee our crafted pewter products to be handmade to the highest standards and of the finest materials, and we will therefore repair or replace any purchased item suffering from defects or faulty workmanship, at any time, free of charge! Please note that the lifetime guarantee does not apply to the home and giftware.
Guarantee and Returns Policy
All of Alchemy England ‘English Pewter’ jewelry and accessories are hand made in England to an unrivaled quality by Alchemy's own craftsmen. The metal we use is classed as "Fine English Pewter". This means that the jewelry/giftware you buy from us does not contain Lead or Cadmium and is made from one of the highest grades of pewter you can get. Unlike some pewter used to manufacture jewelry from other countries, our pewter suppliers closely monitor the content and give us "Batch Essay" breakdowns of the exact metal content with each batch of metal we buy.
All Alchemy England earrings that have a component that goes through your ear lobe, are made from a metal that is safe for you to use. These parts are made from either Surgical Steel for earrings with posts or Silver Plated for earrings with french hooks.
We guarantee any authentic Alchemy item against defects or faulty workmanship and materials! Please note that this does not include general wear and tear or damage caused by the user/owner. This would include such things as surface darkening, (or patination), which is a natural effect, or forced and over-bending of bangles and ear-wraps, etc, which must be done gently to avoid fracture.
In case of any such defects, please return the offending item to us and follow the Returns instructions. We will send it to the UK headquarters to make the appropriate repairs or else replace the item like for like whenever possible. If the item is no longer available, we will offer a credit voucher to an amount equivalent to its original cost.