What are Alchemy's return policies?

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Returns Policy

Received a damaged or incorrect piece?  No problem!  Just give us a call or drop us an email to report damaged or incorrectly shipped items, within 15 days of receipt.  We will ensure to cover any shipping costs incurred, if the return is a result of our error. 

To return an item, simply sign in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. You will then be able to select the item(s) you need to return and submit a return request. 

If your return is for damaged merchandise you can select to receive a replacement item, exchange or credit to your account. If your return is for undamaged items, you will be given a credit on your account to apply to future orders*.

You will be notified via e-mail of your replacement, refund, or credit, once we've received and processed the returned item(s).  If an item is reported as damaged you may be asked to use our Expedited Photo Return system.  We will send instructions on how to do this once your return request is received.   

If your return is required to be sent back to our warehouse (Non-Expedited Photo Returns), you should expect to receive a replacement order within 14 days. If your return requires a refund, please allow up to 21 days. In many cases these estimates will be much quicker. This time period includes the transit time for us to receive your return from the shipper (2 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request or for your replacement to be received (2 to 10 business days).

*Please note returns of undamaged or correctly shipped items, may incur a 15 – 25% restocking fee depending on the product.

 

Our Return Address:

3516 Roberts Cut Off Rd

Fort Worth, TX 76114

 

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